Privacy Policy

Last updated: March 11, 2026

Nature.Live (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use your Nature.Live Portal, our apps and our website.

Information We Collect

We collect information in three main ways:

• Account information: Your name, email address, password and basic profile details when you create a Nature.Live account.
• Device and usage information: Non‑identifying technical data such as device type, app version, IP address, browser type, and how you interact with our services.
• Support information: The content of messages or emails you send to our support team, along with any contact details you provide.

How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve the Nature.Live Portal and apps.
• Personalize your experience, such as remembering your preferred locations and settings.
• Communicate with you about updates, support, and important service notices.
• Monitor performance, debug issues and keep our services secure.

We do not sell your personal information.

How We Share Information

We may share information in the following limited situations:

• Service providers that help us operate the service (for example, hosting, analytics and customer support). These providers are bound by confidentiality obligations.
• Legal and safety reasons when we believe disclosure is required by law, regulation, or to protect the rights, property or safety of Nature.Live, our users or others.
• Business transfers if we are involved in a merger, acquisition or sale of assets, in which case your information may be transferred as part of that transaction.

Data Retention

We retain your account and usage information for as long as your account is active or as needed to provide the service. We may also retain certain information to comply with legal obligations, resolve disputes and enforce our agreements.

Your Choices

• Account settings: You can update your account details and preferences from within the Nature.Live app or web account.
• Marketing communications: You can opt out of marketing emails by using the unsubscribe link in those messages.
• Access and deletion: You may request a copy of your personal information or ask us to delete your account by contacting support@nature.live. Some data may be retained where required by law.

Children’s Privacy

Nature.Live is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

International Transfers

Your information may be processed and stored in countries other than the one in which you live. We take steps to ensure that transfers of personal data are carried out in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the app. Your continued use of Nature.Live after the changes take effect means you agree to the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@nature.live.